Managed Platforms
Your platforms need more than a successful launch. They need ongoing attention, maintenance and people who know how to respond when something goes wrong.
Discuss your platformFocus on what matters
ape factory operates, maintains and improves your cloud infrastructure, developer platforms, databases and application workloads through fixed monthly service packages.
Running a platform means monitoring its health, investigating incidents, applying updates, maintaining security configurations and planning for changing demands. That work doesn't stop once the infrastructure is in place.
We take on ongoing platform operations so your engineering team can spend less time maintaining the underlying environment and more time delivering products and features.
You retain ownership of your environment. We take on the operational responsibilities we agree together.
What we take care of
Managed Platforms combines ongoing operational responsibility with a monthly engineering allowance. Together, we define the systems covered and the activities included in your service.
We monitor platform health, maintain alerting, investigate incidents and carry out remediation within the agreed service scope. Issues may be identified through monitoring or reported by your team. We escalate when your approval is required, coordinate with vendors where necessary and review significant incidents.
We carry out planned patching and upgrades, maintain security configurations, and operate agreed backup and recovery procedures. Maintenance activities and change authority are defined for your environment.
We review resource consumption, costs, capacity and performance to identify opportunities for improvement. Your monthly engineering allowance supports agreed optimization work and incremental improvements.
Across your platform stack
Applications depend on interconnected systems. We work across the infrastructure, platforms and workloads that support your software delivery and business operations.
The infrastructure and configurations underlying your platforms and applications.
Container orchestration environments and their supporting components.
The tooling and delivery infrastructure your teams use to build, test and deploy software.
Database and data-platform environments within the agreed operational scope.
The applications and workloads running on your platforms.
From your current setup to an agreed operating model
Before taking on operations, we need to understand what you're running, how it works and where responsibilities currently sit.
We examine your existing platform, its architecture and operational risks.
Together, we establish which systems and activities are in scope, how responsibilities are divided and what change authority ape factory has.
We configure the required access and monitoring and transfer knowledge from your existing team.
We establish the agreed operational processes and work through an onboarding or stabilization phase appropriate to your environment.
This is a planning target, not a guaranteed timeline. Actual duration depends on platform complexity and your team's readiness.
The agreement becomes effective upon signature. Ongoing managed operations begin after onboarding, on an explicitly agreed operational handover date.
Onboarding is scoped and priced separately by default. Depending on the engagement, its fee may be reduced or waived.
Operating model
You retain ownership of your cloud accounts and platforms. ape factory operates the agreed systems through a shared engineering team.
Service coverage
Standard coverage applies in the customer's agreed local time, on agreed business days.
Extended coverage and 24/7 incident response are available as optional service arrangements.
Response targets apply during the contracted coverage window.
Production outage or critical service unavailable
Major service degradation
Limited operational impact
Routine issue or request
A response means acknowledgement and the start of investigation, not a guaranteed resolution time. Incident classification, escalation procedures and precise SLA terms are finalized during onboarding.
The applicable service location, time zone, public holidays and service levels are confirmed during onboarding before ongoing operations begin.
Stay informed
Handing over operations shouldn't mean losing visibility. We provide shared monitoring dashboards, monthly operational reports and incident summaries. Cost and resource-consumption reviews help make infrastructure usage visible.
We discuss operational findings, changing requirements and areas that need attention.
Managed operations
Each Managed Platforms package combines a defined operational scope with an agreed monthly engineering allowance, measured in hours.
Monitoring, incident investigation and remediation are part of managed operations. Incident handling does not consume your engineering allowance.
Your included engineering hours support planned maintenance, operational requests, optimization and incremental improvements within the agreed scope.
The recurring service fee, monthly engineering allowance and SLA commitments begin on the agreed operational handover date.
